Returns Policy

RETURNS POLICY

Our Guarantee

All goods are inspected and tested before dispatch.

If you are not completely satisfied with your purchase for any reason, return the item unworn and in perfect condition. All items should be returned in the original packaging with tags attached. Any item to be returned must be within 14 days of purchase for an exchange or refund.

It is the buyer’s responsibility to pay the postage costs for the return of the goods. All About Gymnastics recommend you obtain proof of posting as this should allow you to claim compensation from the carrier should your parcel or package be lost. We cannot accept responsibility in the event your goods are lost or damaged in transit. Shipping costs are non-refundable. Please be aware if you receive a refund, the cost of shipping will be deducted from your original purchase.

Buyer’s are advised that the purchase of gift certificates are only valid for a period of 12 months from the point of purchase.

If you wish to return any equipment please contact us before returning goods. If you decide to return equipment this will be at your cost. Once All About Gymnastics receive the product we will inspect the product for faults, damage and alterations before issuing any refund or replacement. Should your equipment be faulty we reserve the right to consider the fault be repaired. Should this not be possible a full refund (less the original purchase postage cost) or exchange will be issued. Should your equipment be found faulty All About Gymnastics will issue you a refund on the return postage costs. All About Gymnastics reserve the right to charge customers for the repair of damaged goods. Any repairs will be discussed and agreed in advance of any works being carried out.

Unfortunately items that have been worn, damaged or altered cannot be accepted for a refund or exchange.

Please ensure you order the correct size garment on personalised or special designs as these will not be exchanged unless faulty. Should your garment be faulty we reserve the right to consider the fault be repaired, should this not be possible a full refund or exchange will be issued.

Please note the following goods are non-returnable items and therefore exempt from being returned.

  • Gift cards
  • Perishable goods
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Please be aware your gift certificate will only be valid for a period of 12 months, this is from the date is was mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver upon receipt of purchase and once the item is received.

Should you have any further questions All About Gymnastics can be contacted on the following number: 07927 010 236 or

E-mail: hello@allaboutgymnastics.co.uk

Returns Address:
All About Gymnastics, P.O. Box 759, Truro, Cornwall, United Kingdom TR1 9JB